Submitted 2011-09-09 15:18:33
A company's way of staying in business is to keep and gain more customers. Continuous revenue from existing and potential customers is how a company grows. By delivering well-made products and well-rounded services, a company can hope to keep their present customers. Customers satisfied with your products and services will share their experiences with other potential clients, giving you more publicity and more possible sales. Many companies have tried to do 24/7 customer service support to improve on customer satisfaction; but without proper knowledge on how to run it properly, you might find yourself displeasing customers and losing them.
Business doesn't stop when the lights go out. Taking advantage of each and every hour should be every businessman's top priority. It's all about making progress. For example, your company is into shipping and many of your clients are constantly pouring in orders from you. Making sure that they receive their orders is a priority but also assuring them that they can rely on you 24/7 is a must if you want to keep good relations with them. Making sure you have an effective order processing service should help you in doing that.
By providing your customers with a reliable, 24-hour answering service, you can assure them that your commitment to them is genuine and that you mean business. Many companies are constantly in need of new shipments of materials and when they run out, they always look to procure more. By providing them with the best service 24/7, you can keep them with you and not have them looking to your competitors for the same kind of service. Losing customers is not what you want; rather, you'd want them to transact with you more and more. With good service comes good reputation; good reputation merits recognition which will bring more clients to you.
But even by providing them with a proper service, you need to consider how the client feels when using your 24-hour answering service. Provide them with a live operator to talk to, because people don't like hearing the robotic voice on an answering machine. Customers want to know that they can rely on whoever is on the other line. Giving them a live human person to talk to allows them to forge a working relationship with your company and it shows them how dedicated you are to providing them with good services to satisfy their constant needs even after regular business hours have stopped.
However, hiring your own in-house staff to run this kind of department might mean additional and heave spending on your part. Having your own inbound call center will quickly eat up your resources. If this is the case, outsourcing may be a better option for you. Outsourcing to an inbound call center not only lowers your spending, it also allows you to provide the same quality and professional service that you could have given your clients as if you had your own in-house call center.
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By: Deborah Campbell
A company's way of staying in business is to keep and gain more customers. Continuous revenue from existing and potential customers is how a company grows. By delivering well-made products and well-rounded services, a company can hope to keep their present customers. Customers satisfied with your products and services will share their experiences with other potential clients, giving you more publicity and more possible sales. Many companies have tried to do 24/7 customer service support to improve on customer satisfaction; but without proper knowledge on how to run it properly, you might find yourself displeasing customers and losing them.
Business doesn't stop when the lights go out. Taking advantage of each and every hour should be every businessman's top priority. It's all about making progress. For example, your company is into shipping and many of your clients are constantly pouring in orders from you. Making sure that they receive their orders is a priority but also assuring them that they can rely on you 24/7 is a must if you want to keep good relations with them. Making sure you have an effective order processing service should help you in doing that.
By providing your customers with a reliable, 24-hour answering service, you can assure them that your commitment to them is genuine and that you mean business. Many companies are constantly in need of new shipments of materials and when they run out, they always look to procure more. By providing them with the best service 24/7, you can keep them with you and not have them looking to your competitors for the same kind of service. Losing customers is not what you want; rather, you'd want them to transact with you more and more. With good service comes good reputation; good reputation merits recognition which will bring more clients to you.
But even by providing them with a proper service, you need to consider how the client feels when using your 24-hour answering service. Provide them with a live operator to talk to, because people don't like hearing the robotic voice on an answering machine. Customers want to know that they can rely on whoever is on the other line. Giving them a live human person to talk to allows them to forge a working relationship with your company and it shows them how dedicated you are to providing them with good services to satisfy their constant needs even after regular business hours have stopped.
However, hiring your own in-house staff to run this kind of department might mean additional and heave spending on your part. Having your own inbound call center will quickly eat up your resources. If this is the case, outsourcing may be a better option for you. Outsourcing to an inbound call center not only lowers your spending, it also allows you to provide the same quality and professional service that you could have given your clients as if you had your own in-house call center.
Author Resource:->??Deborah Campbell is a Customer Service Expert and a professional inbound telemarketing Consultant. To know more about inbound telemarketing services, visit http://www.callboxconnect.com.
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